Privacy Policy
We collect only what the app needs to work: your email, learning progress, and audio you record for pronunciation feedback. No advertising SDKs, no cross-app tracking, no selling data. You can delete your account inside the app.
GuavaSpeak is operated by E AI Agent Systems LLC, a company registered in the State of Florida, USA. This policy explains what we collect, why, and what you can do about it. We keep this in plain language on purpose.
What we collect
- Name and email address. The name and email you give us when you create an account. Used to sign you in, restore purchases across devices, and contact you about your account.
- Account identifier. An internal user ID that keeps your content and progress attached to your account.
- Audio you record. Recorded when you practise pronunciation or speak with the voice coach, and processed to score your speech and return feedback. It is associated with your account. Not sold, and not used for advertising.
- Content you create while learning. What you write, save and record in the app — for example writing submissions, flashcards you add, and items saved to your Memory Palace.
- Learning progress and in-app activity. Your streaks, XP, decks, Fluency Score, phoneme heatmap and Memory Palace items, plus which features you use and what you complete — so the app remembers where you are and can adapt.
- Purchase and subscription status. Handled through Apple and RevenueCat so we know whether your subscription is active. We do not receive your payment card details.
- Support requests. What you send us when you contact support — see below.
All of the above is linked to your account and used to make the app work. None of it is used to track you across other companies' apps and websites, and none of it is used for advertising.
Support requests
When you send a request through our support form, we store the name, email address, category, subject and message you provide, plus any optional device and app version you add, so our team can answer you. We also store a one-way, salted hash of your IP address — never the address itself — purely to limit automated abuse of the form. Support requests are kept while we handle your case and for a reasonable period afterwards for our records, then deleted. Support email is delivered through an email delivery provider acting on our behalf.
We record anonymous, aggregated usage events on our support pages (for example: the support page was viewed, a form was submitted, a submission failed). These events carry no cookies, no advertising identifiers and nothing that identifies you personally. We use them only to see which support paths are failing people.
What we don't do
- No advertising SDKs.
- No cross-app or cross-site tracking.
- No selling of personal data.
- No third-party analytics and no cookies on this website — our support usage measurement is first-party and anonymous.
Your rights
You can access, correct or delete your personal data at any time. Depending on where you live, you may also have the right to portability, restriction of processing, or to lodge a complaint with a supervisory authority.
Deleting your account
You can delete your account directly from within the GuavaSpeak app. Deletion is permanent and removes your progress and personal data from our systems, subject to reasonable backup retention required by law.
Children
GuavaSpeak is not directed to children under 13. We do not knowingly collect data from them.
Contact
Privacy questions or requests, and anything else: support@guavaspeak.com.